Return and Refund Policy

At Raffine Store, we want you to be happy with your purchase. If you have any concerns about an order, please contact us before returning any item.

Return Requests

To request a return or exchange, please contact us at info@raffinestore.com with your order number and a description of your request.

Items must be unused and in their original condition and packaging, unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include your order number and clear photos of the issue.

Refunds

Once a return has been reviewed and approved, we will inform you of the next steps and any applicable refund arrangements.

Shipping Costs

Return shipping costs and any applicable fees will be communicated to you before your return is processed.

Contact Us

For questions about returns or refunds, contact us at info@raffinestore.com.

This policy may be updated from time to time. Any applicable consumer rights under local law remain unaffected.